Legal notice and terms

The Company:

Domaines Vinsmoselle, Société Coopérative
P.O. Box 40 - L-5501 Remich

Headquarters : 12,  route du Vin - L-5450 Stadtbredimus
Phone: +352 23 69 66-1
Fax: +352 23 69 91 89

VAT Number: LU 11468149
Trade register: Section B, No 7274, 11.5.1966
Governmental Authorization of establishment: N° 6094, 2.6.1966
NACE Code: 15.931
 
Information concerning delivery:
All prices are based on the packing unit (20cl = box of 24 bottles), 75 cl = box of 6 bottles), (37,5 cl and 50 cl = box of 12 bottles), (Magnums 150 cl = box of 1 bottle), except gift boxes (content as described in the article description).
All prices are in Euro and include Luxembourg’s legal VAT 14 % (for wines), 17 % (for Crémants and alcohol) and 3 % (for non-alcoholic beverages).
Luxembourg deliveries are free of transport fees. For international deliveries we would like our customers to take contact with our export department to request an offer for customs clearance, taxes and shipping costs of the particular country of destination.                        Email address:
All products offered can be ordered as long as they are in stock. Domaines Vinsmoselle cannot be held responsible for any product running out of stock or for differences between the picture shown and the product.
All products ordered on this site will be transported by the Postal Services of P&T Luxembourg and other different delivery services. Delivery times may change according to the geographical location of the delivery address.


Complaints and Return of goods:
Domaines Vinsmoselle has to be informed about every dissatisfaction concerning delivered goods within 8 days, starting from the arrival day at the final destination.

Please notify all dissatisfaction to:
Domaines Vinsmoselle
BP 40 - L-5501 Remich
Phone: (352) 23 69 66 – 1
Fax: (352) 23 69 91 89
Monday to Friday: 8h20-12h00 + 13h00-17h00 (local time).
Or via email to:
Please give the exact details of the delivery and/or return of goods.
If the delivered goods don't match the ordered goods Domaines Vinsmoselle will send the exact order-after the mistaken one has been sent back to Domaines Vinsmoselle-or credit the difference, after a proof of the mistake is given.
Customers and personal data protection:
Domaines Vinsmoselle are engaged to be compliant with latest data protection regulation of 25 May 2018, and every other protection regulation in relation to personal data.

The use and management of personal data is limited to the completion of the purchase order, incl. delivery and invoice.
If you happen to have accepted information about our company or products by sending the "Contact us" form or signing up for our newsletter, Domaines Vinsmoselle are engaged to only use your personal data to answer all your requests and provide you with information about Domaines Vinsmoselle.
Personal customer data will be treated confidentially.

In case of a purchase order customer data will be saved on our website. After the receipt of your purchase order your data will additionally be saved in Domaines Vinsmoselle’s data management system.

Access to confidential information:
If you wish to see or modify or simply cancel the e-mail service just call (352) 23 69 66-1 or send an e-mail to . Every customer has the right to modify or to let erase or to simply limit the use of his personal data. Every customer can only assert this right within the scope of legal obligations. If the customer is not able to find any satisfaction, he has the legal right to file a complaint at the national data protection commission.
(https://cnpd.public.lu)

Payment safety:
Orders are paid online by credit card, PayPal or bank transfer to Domaines Vinsmoselle. Payments by credit card are secured through the Luxemburgish transaction company CETREL. In this way, Domaines Vinsmoselle have no access to credit card numbers of their clients during the whole payment process.
 Use of this website:
Domaines Vinsmoselle cannot be held responsible for any prejudices caused by wrong usage of our database. Prices are subjected to periodical change.
Domaines Vinsmoselle cannot be held responsible for any damage caused by the use of this site.
All photos, information and graphical content on this site remain the property of Domaines Vinsmoselle or of the respective authors and owners.
The information collected on this site will only be used for site administration and will not be used or communicated to third parties. If accepted on this site, you may receive special offers or information about our products that we have selected to your attention.
 
Applicable laws and jurisdiction:
These general terms of sale are subjected to the law of Luxembourg. The court of the head of the Domaines Vinsmoselle is the only one able to consider any object of contention coming from the application of these general terms of sale.

 

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