Welcome to Domaines Vinsmoselle

Welcome to Domaines Vinsmoselle. We are delighted to welcome you to our website and we wish you a good discovery of our Luxembourg wines and Crémants. Responsible consumption is as important to us as the quality of our wines and Crémants. Thus, please confirm that you are at least 18 years old or that you have reached the legal minimum age for alcohol consumption in your country.

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Legal notice and terms

The Company:

Domaines Vinsmoselle, Société Coopérative
Headquarters: 12, route du Vin - L-5450 Stadtbredimus P.O. Box 40 - L-5501 Remich
Phone: +352 23 69 66-1
Fax: +352 23 69 91 89
Email: info@vinsmoselle.lu
VAT Number: LU 11468149
Trade register: Section B, No 7274, 11.5.1966
Governmental Authorization of establishment: N° 6094, 2.6.1966
NACE Code: 15.931

Information concerning delivery:

All prices are based on the packing unit (20 cl = box of 24 bottles), (75 cl = box of 6 bottles), (37,5 cl and 50 cl = box of 12 bottles), (Magnums 150 cl = box of 1 bottle), except gift boxes (content as described in the article description). All prices are in Euros and include Luxembourg’s legal VAT: 14% (for wines), 17% (for Crémants and alcohol), and 3% (for non-alcoholic beverages).

Deliveries within Luxembourg are free of transport fees. For international deliveries, we would like our customers to contact our export department to request an offer for customs clearance, taxes, and shipping costs to the specific country of destination. Email address: commandesexport@vinsmoselle.lu All products offered can be ordered as long as they are in stock. Domaines Vinsmoselle cannot be held responsible for any products running out of stock or for differences between the shown picture and the product. All products ordered on this site will be transported by the Postal Services of P&T Luxembourg and other different delivery services. Delivery times may change according to the geographical location of the delivery address.

Complaints and Return of goods:

Domaines Vinsmoselle must be informed about any dissatisfaction concerning delivered goods within 8 days, starting from the arrival day at the final destination.

Please notify any dissatisfaction to:
Domaines Vinsmoselle BP 40 - L-5501 Remich
Phone: (352) 23 69 66 – 1
Fax: (352) 23 69 91 89
Monday to Friday: 8h00-12h00 13h00-17h00 (local time).
Or via email at: info@vinsmoselle.lu

Please provide exact details regarding the delivery and/or return of goods.

If the delivered goods don't match the ordered goods, Domaines Vinsmoselle will send the correct order after the mistaken one has been returned to Domaines Vinsmoselle, or credit the difference, after proof of the mistake is given.

Customers and personal data protection:

Domaines Vinsmoselle are committed to compliance with the latest data protection regulations as of 25 May 2018 and every other protection regulation regarding personal data.

The use and management of personal data is limited to the completion of the purchase order, including delivery and invoicing. If you have accepted information about our company or products by submitting the "Contact us" form or signing up for our newsletter, Domaines Vinsmoselle are committed to using your personal data only to respond to your requests and provide you with information about Domaines Vinsmoselle. Personal customer data will be treated confidentially.

In case of a purchase order, customer data will be stored on our website. After receipt of your purchase order, your data will also be added to Domaines Vinsmoselle’s data management system.

Access to confidential information:

If you wish to view, modify, or cancel the email service, simply call (352) 23 69 66-1 or send an email to data@vinsmoselle.lu. Every customer has the right to modify, erase, or limit the use of their personal data. This right can only be exercised within the scope of legal obligations. If the customer is not satisfied, they also have the legal right to file a complaint with the national data protection commission (https://cnpd.public.lu).

Payment security:

Orders are paid online by credit card, PayPal, or bank transfer to Domaines Vinsmoselle. Payments by credit card are secured through the Luxembourgish transaction company CETREL. In this way, Domaines Vinsmoselle have no access to credit card numbers of their clients during the entire payment process.

Use of this website:

Domaines Vinsmoselle cannot be held responsible for any damage caused by incorrect usage of our database. Prices are subject to periodic changes. Domaines Vinsmoselle cannot be held responsible for any damage caused by the use of this site. All photos, information, and graphical content on this site remain the property of Domaines Vinsmoselle or the respective authors and owners. The information collected on this site will only be used for site administration and will not be used or communicated to third parties. If accepted on this site, you may receive special offers or information about our products that we have selected for your attention.

Applicable laws and jurisdiction:

These general terms of sale are subject to the laws of Luxembourg. The court at the headquarters of Domaines Vinsmoselle is the only one with jurisdiction to consider any disputes arising from the application of these general terms of sale.