Welcome to Domaines Vinsmoselle

Welcome to Domaines Vinsmoselle. We are delighted to welcome you to our website and we wish you a good discovery of our Luxembourg wines and Crémants. Responsible consumption is as important to us as the quality of our wines and Crémants. Thus, please confirm that you are at least 18 years old or that you have reached the legal minimum age for alcohol consumption in your country.

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Privacy policy

We take your privacy very seriously and treat your personal data with respect, while we process any information collected in relation to our activity sector.
Our privacy policy applies to every visitor who visits our website vinsmoselle.lu

Data processing controller

The data processing controller is the designated entity that is responsible for the way your personal data is processed, transferred and retained.

The editor of the website is also the data processing controller :

Domaines Vinsmoselle S.C.
Château de Stadtbredimus
L-5450 Stadtbredimus
Register of Commerce and Companies n°: B7274
Intra community VAT: LU11468149

The data processing controller can be contacted by phone (+352) 23 69 66-1 or by email: info@vinsmoselle.lu.

What personal data do we collect?

Technical data

While you navigate through our website, we collect different kinds of technical data :

  • browser type, version and screen resolution

  • operating system and type of terminal (computer, mobile, tablet)

  • session statistics

  • navigation flows and clicks

  • IP address

This data is stored anonymously and can not be used to identify you.

Newsletter

When you subscribe to our newsletter, we save your email address and your IP address.

Online orders

When ordering in our online shop, we collect personal data:

  • first and last name

  • gender

  • Company

  • address

  • country

  • e-mail address

  • phone number

  • personalized message

  • default language

  • products ordered

  • Delivery address

  • payment method

These data are stored by the data controller for a period of 10 years. Some of the data is transmitted to other service providers to guarantee the execution of the order (eg: supplier of the online payment system, carrier, etc.).

How long your data is stored may vary by provider, and the data is subject to the privacy policies of the different providers. The service providers are all located in the territory of the Grand Duchy of Luxembourg.

Online shop user account

It is mandatory to create a user account in order to place an order in our online shop. When creating a user account, we collect personal data:

  • first and last name

  • gender

  • Company

  • address

  • e-mail address

  • phone number

  • password

This data is necessary to identify you in our system and to secure access to your user account.

“Members” user account

When creating a user account, we collect personal data:

  • first and last name

  • gender

  • Company

  • address

  • e-mail address

  • phone number

  • password

These data are necessary to identify you in our system and to secure access to your user account.

Obtaining your personal data

We collect personal data that you provide to us voluntarily by subscribing to our newsletter, for example, by filling out contact forms and by emailing us.

We also collect data from your use of the website and its services when you visit web pages and fill out forms.

Use of your personal data

A cookie is a small text file placed on the terminal (computer, mobile tablet) when you visit a website. This cookie makes it possible to identify the terminal during each visit to the website during the period of validity of the cookie.

We use several types of cookies:

Necessary cookies

It is a type of cookie which is essential to navigate a website. If you block this type of cookies in your web browser, you may not be able to use certain features of a website. These types of cookies are only sent by our website and not by third-party tools.

Preference cookies

Preference cookies allow us to improve and optimize the performance of our website by suggesting customized features (eg: language settings). If you block preference cookies in your browser, you will not be able to benefit from any customized features. Preference cookies are sent by the website and by third party tools.

Please consult our subcontractors at the end of this page to know what type of cookies are sent by third party providers.

Analytic cookies

Analytic cookies allow us to create performance statistics and analyse user behaviour on our website. The collected data is crucial for our business, as well as long term website optimisation measures. 

Objection to the usage of cookies

Some of our subcontractors offer “opt-out” options, which will block data collection and tracking:

Most web browser settings will allow you to set alerts if a website is trying to install cookies on your device, or limit the type of cookies you allow. Check your web browser settings to find out which cookies you are allowing.

Legal grounds

Personal data is collected based on the following legal grounds :

  • Preparation and execution of service contracts

  • To adapt and improve the offer

  • To comply to legal obligations

  • For our legitimate interest

  • To defend our interests during legal procedures 

  • For commercial purposes, if we have received your consent

How long is your data stored for?

Your data is only kept as long as we estimate for it to be necessary to achieve the initial goal. 

All personal data is stored for a defined period of time, depending on the type of data. The retention period may differ depending on the purpose of the data collected, such as:

  • legal and contractual retention periods

  • the limitation period during which the concerned persons may assert their legal rights against our company

  • good practice

  • Company’s commercial goals 

The maximum retention period of your personal data does not exceed 10 years.

Protection of your personal data

We use different technical and organizational methods to protect your personal data from unauthorized access.

To which countries is your personal data transferred to?

Personal data may be shared internally for company purposes and with different third party providers in accordance with their contractual arrangements. Selected data may be transferred to third party providers as part of an outsourcing contract.

All third party providers have confirmed to treat and process any data in accordance with GDPR (General Data Protection Regulation) as of 25th May 2018.

Name and address of the provider

Data storage country

Type of service

Concerned data

Brevo
106 boulevard Haussmann, 75008 Paris, France

France, Member States of the European Union

Newsletter

COOKIE: Email addresses, tracking of emails sent and links clicked.

Datacenter Luxembourg S.A.
4, Rue Graham Bell
L-3235 Bettembourg

Luxemburg

Website hosting

All the data entered by filling in the forms available on the site.

Meta
4 Grand Canal Square
Grand Canal Harbour
Dublin 2
Ireland

Member States of the European Union & USA

Social Media

COOKIE: Pages views, technical data of the browser and the terminal used to connect to the site.

Google LLC
1600 Amphitheatre Parkway
Mountain View, CA 94043
USA

Member States of the European Union & USA

Web analytics (Google Analytics), Google fonts, audience sharing with Google Adwords (Google Ads)

COOKIE: Pages views, clicks, technical data of the browser and the terminal used to connect to the site.

PayPal  (Europe) S.à r.l. et Cie, S.C.A.
22-24 Boulevard Royal, 2449 Luxembourg

Member States of the European Union

Online payments

The data provided during the online payment.

SIX Payment Services (Europe) S.A.
10, rue Gabriel Lippmann
5365 Munsbach
Luxembourg

Luxemburg

Online payments

The data provided during the online payment.

Twitter International Company ("X")
One Cumberland Place Fenian Street
Dublin 2, D02 AX07 Ireland

All countries

Social media

COOKIE: Pages views, technical data of the browser and the tool used to connect to the site.

LinkedIn Ireland Unlimited Company
Wilton Plaza, Wilton Pl, Grand Canal Dock, Dublin 2, Irlande

Member States of the European Union

Social media

COOKIE: Pages views, technical data of the browser and the tool used to connect to the site.

Your rights

According to the (EU) 2016/679 regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, you benefit from a certain number of rights. Upon request, we will grant you access to any collected data. You have the right to request any modification of your data, or you can request for it to be deleted permanently. You also have the right to withdraw your consent at any moment in time, and oppose any further processing of your data for a legitimate reason.

Please note that some of the rights outlined above may be restricted if we have a superior interest or a legal obligation to pursue data processing.

If you want to act upon your rights, please contact the data processing controller outlined at the top of this document.

You also have the right to submit a formal complaint to the National Data Protection Commission having its registered office at 1 Avenue du Rock'n'Roll, L-4361 Esch-sur-Alzette.